Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What does an eSIM refer to?
An eSIM functions as a virtual SIM card, enabling you to set up a mobile plan from your network provider without the need for a physical nano-SIM card.
What steps are involved in activating my eSIM?
To activate your eSIM, simply follow these 3 straightforward stages: 1) Indicate your destination 2) Choose a data plan 3) Scan the QR code using your device.
How does a physical SIM card differ from an eSIM?
A physical SIM card is a tiny chip you plug into your phone, while an eSIM is a digital SIM that facilitates setting up a mobile plan from your provider without requiring a physical nano-SIM card.
How can I determine if my phone is eSIM compatible?
Refer to our list of supported devices on the eSIM compatibility section to verify if your phone supports eSIM technology.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.